Projects in Action

Managing Project Teams: Converting conflict to cooperation
Tracey McGrath

Managing a project inevitably means managing conflict.  No matter how good we are, we will still be confronted by a range of disruptive behaviour such as sarcasm, criticism, shouting, staff avoidance, and verbal abuse.  As project manager we get to deal with them all.  
In this workshop you will increase your confidence level in managing conflict by...

• Learning the 3 major causes of challenging behaviour
• Learning the Habit Formation model of the mind explaining human behaviour especially under challenging conditions
• Identifying your own trigger points so you can be less reactive yourself
• Examining a range of realistic strategies for coping with challenging behaviour and managing the stress that may arise
• Learning L.E.A.S.T. a method for negotiating effectively with emotional people.